— Shipping & Delivery —

Domestic Delivery

Our default courier service for local shipping is J&T Express, shipping fee is charged at flat rate basis:

International Delivery

We did provide international shipping to Singapore, Australia, Hong Kong, Macau, Taiwan etc.

Default courier service for Singapore shipping is Ninjavan. Please refer to the table below for shipping rate.

For other country shipping rate, kindly whatsapp us at 01133107497.

Q: Do you offer free shipping?

Yes, we offer free shipping for some special events. Sign up to enjoy more rewards & benefits! Member can collect points to redeem discount as well.

Q: How long will my order take to be mailed out?

All our products directly import from Korea, it's all pre-order items unless stated as ready stock. Every pre-order takes 14-21 working days to reach your doorstep, while ready stock takes 2-3 working days. 

Please take note that we are not responsible for any loss or damage caused during delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.

Q: Will I be charged on import duty?

International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient.

— 物流配送 —

马来西亚国内配送方式

我們在马来西亚国内使用的快递为J&T Express, 費用如下：

国际配送方式

我們提供国际空运配送的国家有新加坡/ 澳洲/ 香港/ 台灣/ 澳門等等. 

新加坡的快递为Ninjavan, 费用如下：

欲查询其他国家的快递运费，可whatsapp 01133107497 联络我们哦！

问：请问有沒有免运费呢？

我們會陆续推出不同的活动，包括免運費/折扣卷/送好礼等等。加入会员可享有更多的折扣及优惠，也可累计积分换取折扣哦。

问：汇款后多久可以收到包裹？

我們Doaka网站的商品都是直接从韩国空运/人力亲自带回马来西亚，所以大部分为预购商品 (如有现货会在商品区注明) ，每笔订单完成之后，预计需要14至21个工作天抵达，抵马后会尽快安排寄出包裹给大家；如有现货则是发货后的2至3个工作天抵达。

我们会用心对待每件包裹，确保包裹寄出时是完好无损的。如在包裹配送的过程中因物流公司的疏忽而导致商品或包裹有损坏或遗失，恕我们不负任何赔偿责任。

问：国际包裹会征收关税嗎？

各国进口关税标准不同，若领取包裹时贵国欲收取商品之关税，需买家自行支付。